Our winters don't freeze once and hold — we cross 32°F dozens of times a season. Water works into a socket, freezes, expands, and a bulb fails. Clips that weren't seated properly work loose as gutters expand and contract. Wind takes a strand down.
That's exactly why in-season service is part of every install rather than an add-on. Something goes dark in December, you call, and we come out. No ladder, no trip to the store, no living with a dark section until January.
No ticket system, no waiting for spring. You call, we come out.
Commercial-grade LED and properly seated clips fail far less often in the first place.
In-season service is priced into the install, not billed per visit.
You call (708) 316-GLOW and we come fix it. In-season service is included for the whole season on any display we install.
No. Maintenance is priced into the original install, so there's no per-visit charge.
Generally no — we maintain displays built with our own commercial-grade materials, because we can't guarantee someone else's hardware.
We prioritise in-season faults during the display window. Call as soon as you notice it rather than waiting.